SoundScout Ltd (“SoundScout”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use SoundScout, including our website, accounts, music discovery features, listener profiles, artist upload tools, payments, analytics and related services.
If you have any questions, contact us at: support@soundscoutmusic.com
1. Who we are
SoundScout is a music discovery platform where listeners can discover short music previews and react using simple signals such as Skip, Good and Hot. Artists can upload previews to understand how listeners respond before release.
The data controller for your personal information is:
SoundScout Ltd
Email: support@soundscoutmusic.com
2. Information we collect
We may collect the following types of information.
Account information:
- Name
- Display name or username
- Email address
- Password authentication information
- Account type, such as listener or artist
- Profile image, bio or other profile details you choose to add
- Account settings and preferences
Listener activity:
- Genres selected during onboarding
- Excluded genres
- Tracks shown to you
- Reactions, such as Skip, Good and Hot
- Tags, comments or other feedback you choose to submit
- Tracks you interact with
- Taste, identity or discovery signals generated from your activity
Public profile information:
- Your username or display name
- Your profile image, if added
- Your public profile content
- Public activity or identity features made available within SoundScout
- Comments, tags or reactions where the product clearly shows they may be visible to artists or other users
Artist and upload information:
- Artist name
- Track title
- Audio previews uploaded to SoundScout
- Cover artwork or image uploads
- Genre, mood or descriptive track details
- Upload timestamps and processing status
- Listener reactions, comments, tags and performance data connected to your previews
Payment information:
- Subscription plan
- Billing status
- Payment history metadata
- Stripe customer ID or subscription ID
- Billing email
- Limited payment-related information provided by Stripe
We use Stripe to process payments. We do not store full card numbers on our own systems.
Analytics and technical information:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Referring pages
- Date and time of visits
- Feature usage
- Google Analytics data
- Vercel Analytics data
- Log data, security events and error reports
Communications: If you contact us, we may collect your email address and the content of your message so we can respond.
3. How we use your information
We use your information to:
- Create and manage your account
- Provide the SoundScout service
- Show listeners relevant music previews
- Prevent showing the same track repeatedly where applicable
- Record listener reactions such as Skip, Good and Hot
- Display public profile information where relevant
- Allow artists to see reactions, comments, tags and other feedback on their uploaded previews
- Help artists understand how their previews are performing
- Process uploaded tracks and images
- Moderate content and prevent misuse
- Process subscriptions and payments through Stripe
- Send service emails, such as account, security, payment or password reset emails
- Respond to support requests
- Understand product usage through Google Analytics and Vercel Analytics
- Improve SoundScout, user experience, recommendation quality and product performance
- Detect, prevent and investigate fraud, abuse, copyright issues or security problems
- Comply with legal obligations
4. Lawful bases for using your information
Where UK GDPR or similar privacy laws apply, we rely on one or more lawful bases depending on the context.
Contract: We process account, upload, reaction, payment, and service data where necessary to provide SoundScout to you.
Legitimate interests: We process certain data to improve SoundScout, keep the service secure, prevent abuse, understand usage, support music discovery and provide artist insights, provided those interests are not overridden by your rights.
Consent: We rely on consent for optional cookies, analytics cookies, marketing emails or optional features where consent is required. You can withdraw consent at any time.
Legal obligation: We may process information where necessary to comply with applicable laws, tax rules, payment obligations, legal requests or regulatory requirements.
5. Public profiles and visible activity
SoundScout includes public or semi-public profile features.
Depending on the product feature, other users or artists may be able to see information such as your display name, username, profile image, public profile details, comments, tags or other activity that you submit.
Artists may be able to see individual comments, tags and feedback connected to their uploaded previews.
Do not include personal information in your public profile, comments, tags or feedback that you do not want others to see.
6. Uploaded content
If you upload music, artwork, text, comments, tags or other content, we process that content so we can provide the service.
You should only upload content that you own or have the right to use. Do not upload music, artwork, samples, vocals, images or other material that infringes someone else's rights.
7. How we share information
We do not sell your personal information.
We may share information with trusted service providers who help us operate SoundScout, such as:
- Hosting providers
- Database and storage providers
- Authentication providers
- Email delivery providers
- Analytics providers, including Google Analytics and Vercel Analytics
- Payment processors, including Stripe
- Security, moderation or infrastructure providers
These providers may process information only as needed to provide their services to us.
We may also share information if required to:
- Comply with law
- Respond to lawful requests
- Enforce our Terms of Service
- Protect users, artists, SoundScout or the public
- Investigate fraud, abuse, security incidents or copyright claims
8. Payments
Payments and subscriptions are processed through Stripe.
Stripe may collect and process payment details, billing information, fraud prevention information and other data needed to process payments. Your use of Stripe payments may also be subject to Stripe's own terms and privacy policy.
SoundScout stores limited payment-related information, such as your subscription status, customer ID, plan, and payment metadata. We do not store full card numbers.
9. Analytics
SoundScout uses Google Analytics and Vercel Analytics to understand how people use the website and product.
Analytics may help us understand page visits, traffic sources, feature usage, performance and general user behaviour.
Where required, analytics cookies or similar technologies will only be used with your consent. You can manage your cookie choices through our cookie banner or browser settings.
10. Data retention
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.
For example:
- Account data is kept while your account is active.
- Upload data may be kept while your preview is active or stored in your account.
- Reactions, comments, tags and listener activity may be kept to support discovery, artist insights, safety, analytics and product improvement.
- Payment records may be kept as needed for accounting, tax, fraud prevention and legal obligations.
- Support messages may be kept for a reasonable period so we can handle your request.
- Legal, security and abuse-prevention records may be kept for longer where required.
You may request deletion of your account by contacting: support@soundscoutmusic.com
Some information may need to be retained where required for legal, security, fraud prevention, accounting, dispute resolution or legitimate business reasons.
11. Your rights
Depending on where you live, you may have rights over your personal information, including the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict or object to certain processing
- Request a copy of your information
- Withdraw consent where processing is based on consent
- Complain to a data protection authority
To make a request, contact: support@soundscoutmusic.com
If you are in the UK, you can also complain to the Information Commissioner's Office if you are unhappy with how we handle your personal information.
12. Cookies and similar technologies
We use cookies and similar technologies to run the website, keep accounts secure, remember preferences, understand usage and improve SoundScout.
Where required, we will ask for your consent before using non-essential cookies, including analytics cookies.
For more information, see our Cookie Policy.
13. Security
We use reasonable technical and organisational measures to protect personal information. However, no online service can be guaranteed to be completely secure.
You are responsible for keeping your login details safe and should contact us if you believe your account has been compromised.
14. Children
SoundScout is not intended for children under 13.
If you are under 18, you should only use SoundScout with permission from a parent or guardian where required by law.
We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us at support@soundscoutmusic.com and we will take appropriate action.
15. International transfers
Some of our service providers may process information outside the UK. Where required, we will use appropriate safeguards to protect personal information transferred internationally.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we may notify users by email or through the service.
17. Contact us
For privacy questions or requests, contact: support@soundscoutmusic.com